This policy explains how cancellations and refunds work for orders and services booked through Just Click India.
Order Cancellation
Customers may cancel an order before it is shipped by contacting support or using the order management option in the app (when available). Once shipped, cancellation may not be possible and a return may be required instead.
Service Booking Cancellation
Service appointments may be cancelled according to the service provider's policy. Repeated no-shows or late cancellations may affect your account standing.
Refund Eligibility
Refunds may be approved when:
- The order was cancelled before dispatch
- A wrong, defective, or damaged product was delivered
- A paid service was not provided as described
- Duplicate payment or technical billing error occurred
Refund Processing
Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider. Partial refunds may apply for opened or used items as per vendor policy.
Non-Refundable Items
Refunds may not be available for:
- Perishable goods or custom-made products (unless defective)
- Digital products after download or activation
- Services already rendered in full
How to Request a Refund
Contact us at justclickindia56@gmail.com or +91 8248211459 with your order ID, registered phone number, and reason for the request. Our team will review and respond within 3–5 business days.
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